Business/System Analyst

Summary

Andersen is hiring a Business/System Analyst for a project developing a unified digital portal, enhancing B2B2C customer experiences, and delivering scalable self-service solutions.

Our customer is an international organization operating in the financial and protection services domain. The company provides a diverse portfolio of customer-oriented solutions across multiple business areas and markets. With a strong focus on digital capabilities, operational excellence, and long-term development, the organization continuously invests in technology, process improvement, and service innovation to support evolving customer and business needs.

The project is focused on developing a unified digital portal to deliver a seamless customer experience across B2B2C interactions. It aims to provide scalable self-service solutions for business partners and end customers, leverage existing digital assets, and reduce IT complexity while improving service accessibility and operational efficiency.

Responsibilities

• Leading business analysis activities, including stakeholder identification, engagement, and requirements elicitation using interviews, workshops, and analysis techniques.
• Eliciting, analyzing, validating, and managing business and system requirements, translating them into user stories, use cases, and acceptance criteria.
• Owning and managing the product backlog, including prioritization, decomposition, dependency management, and change control.
• Facilitating stakeholder collaboration and decision-making across business units, technical teams, and external partners.
• Producing and maintaining comprehensive documentation (Confluence/Jira), ensuring consistency, version control, and alignment across the SDLC.
• Creating visual models and diagrams (UML, BPMN, data mapping, process flows) to support system design and communication.
• Contributing to solution architecture and integration design, including defining API. requirements, data contracts, and validating APIs via testing tools (e.g., Postman).
• Supporting and validating system implementation through UAT, functional testing, and feature verification to ensure alignment with business needs.
• Driving cross-team coordination (development, QA, UX/UI, partners) to ensure clear requirements and aligned delivery.
• Facilitating Agile ceremonies (refinement, planning, reviews, retrospectives) and supporting continuous improvement initiatives.
• Identifying risks, dependencies, and gaps (GAP analysis), proposing process and solution improvements.
• Contributing to analytics and compliance initiatives (e.g., Adobe Analytics, accessibility/WCAG) as part of product requirements.
• Leading demos, workshops, and presentations to communicate solutions and delivered value to stakeholders.
• Mentoring and guiding Business Analysts, managing workload distribution, and ensuring quality of BA deliverables.

Requirements

• Experience as a Business Analyst / System Analyst for 2+ years.
• Strong knowledge of UML and BPMN for business process and system modeling.
• Experience working with REST APIs, JSON, and OpenAPI (Swagger), including API testing using Postman.
• Good knowledge of SQL and experience with relational databases such as PostgreSQL and MySQL.
• Understanding of microservices architecture and system integration principles.
• Experience with Jira and Confluence for requirements management and documentation.
• Proficiency with modeling and collaboration tools such as Draw.io, PlantUML, Lucidchart, and Miro.
• Experience working with Figma, Camunda, and IntelliJ IDEA.
• Experience working in Agile/Scrum environments and understanding of Lean principles.
• Familiarity with A/B testing and product analytics tools such as Adobe Analytics.
• Level of English – from Upper-Intermediate.

Desired skills

• Experience with Balsamiq for wireframing and prototyping.
• Proficiency in Microsoft PowerPoint.
• Certifications Azure, Oracle, Microsoft, UiPath, AWS, Antropic.

Reasons to join us

• Andersen cooperates with such businesses as Samsung, Reuter Gruppe, T-Systems, TUI, Ryanair, Johnson & Johnson, etc. This project is just your beginning here – working with us means reliability and prospects.
• We have been strengthening our expertise since 2007. During this time, we have formed an excellent BA & SA team with streamlined processes, which now consists of more than 200 qualified analysts.
• We welcome specialists from every part of the world.
• We give our employees an opportunity to attend and participate in the company’s BA meetups, as well as offer a compensation program for international professional certificates.
• There are many different ways to grow and develop at our company. You can improve as a tech specialist or a resource manager, and all your activities will be decently rewarded.
• You will have an opportunity to take on the role of a mentor and help a group of BA/SA beginners grow.
• Our employees have access to Andersen Knowledge Base, where they can take courses in a variety of areas: the art of negotiation, PreSale & Discovery, Agile essentials, product ownership, microservice architecture, API design, SQL, AWS, GDPR, UX/UI, people management, and more.

Join us!

Локації

Worldwide