IT Helpdesk Technician

Summary

Andersen is hiring an IT Helpdesk Technician for a project supporting and modernizing cloud-first IT infrastructure and ensuring reliable IT services for a global IoT connectivity provider.

The customer is an international technology company specializing in the development and provision of advanced communication and connectivity solutions. The company serves clients across various industries, helping businesses improve operational efficiency, enhance communication capabilities, and support digital transformation through innovative technologies.

The project is focused on modernizing and managing cloud-first IT infrastructure for a satellite-based 5G IoT connectivity provider. It includes optimizing multi-cloud environments, virtualization, and enterprise IT services while ensuring security, scalability, high availability, and reliable operations to support global connectivity solutions and business growth.

Responsibilities

• Providing first-point-of-contact support for hardware, software and connectivity issues.
• Logging, prioritizing and triaging tickets in the ITSM platform.
• Resolving 1st and 2nd line issues independently, escalating only when needed.
• Providing onsite and remote support (laptops, peripherals, communication tools).
• Supporting printers, AV and meeting room equipment, Microsoft Teams and Zoom, visitors and contractors.
• Working within SLAs.
• Administering SharePoint Online (sites, permissions, sharing, external access).
• Managing user account lifecycle in Microsoft Entra ID (Azure AD).
• Managing groups, distribution lists and shared mailboxes in M365.
• Handling SSO and MFA enrolment and troubleshooting.
• Resetting credentials and managing access permissions per security policies.
• Enrolling and configuring devices in Intune (Windows and macOS).
• Managing security policies, compliance profiles and baselines.
• Deploying software and updates via Intune.
• Troubleshooting compliance issues and reporting on endpoint security.
• Maintaining hardware inventory across global offices.
• Provisioning hardware, accounts and software access for new starters.
• Coordinating hardware shipping for remote and international hires.
• Managing full offboarding (deprovisioning, device recovery).
• Conducting IT inductions.
• Maintaining the IT knowledge base; documenting recurring issues and workarounds.
• Contributing to IT policies and SOPs.
• Maintaining the IT asset register across the lifecycle.
• Tracking software licenses and flagging renewals and compliance issues.
• Identifying obsolescence risks and ageing hardware.

Requirements

• Hands-on IT support or helpdesk experience (internships or placements are fine) for 6+ months.
• Ability to resolve 1st and 2nd line issues independently.
• Experience working with end users in a professional environment.
• Working knowledge of Microsoft Entra ID (Azure AD): users, groups, account lifecycle.
• Good understanding of Microsoft 365: Exchange Online, Teams, SharePoint.
• Familiarity with Windows and macOS.
• Basic networking: IP addressing, DNS, DHCP, VPN.
• Good communication skills, with a professional and patient approach.
• Methodical troubleshooting mindset.
• Good organization and multitasking across tickets and priorities.
• Proactive in documentation and flagging issues.
• Comfortable working across time zones.
• Level of English – Upper-Intermediate+ and above.

Desired skills

• Experience with an ITSM/ticketing platform.
• Hands-on experience with Microsoft Intune: enrolment, policies, troubleshooting.
• Degree in Computer Science, IT or a related field (certifications and experience are considered equally).
• Microsoft 365 Fundamentals.
• Microsoft 365 Endpoint Administrator.
• CompTIA A+.
• ITIL Foundation.
• Luxembourg’s official languages (French, German or Luxembourgish).

Reasons to join us

• Andersen cooperates with such companies as Siemens, Johnson & Johnson, AstraZeneca, BNP Paribas, Allianz, Ryanair, TUI, Verivox, Media Markt, etc..
• For the past four years, our company has been growing annually by 60–100%, and we constantly involve top-notch specialists in our team.
• Andersen has mentoring and adaptation systems for new employees, and transparent performance review and assessment systems will allow you to determine your development path and plan your growth.
• The most important thing that we value in our employees is a commitment to continuous learning. The company supports them in this and gives them access to the best educational platforms, seminars, and practices. In addition, for over 19 years, Andersen has assembled a huge knowledge base and established a robust resource management institution.
• We have been strengthening our expertise since 2007. During this time, we have formed excellent teams with streamlined processes, where you can learn something new from your colleagues every day and enjoy your work.
• We are a cool young team of like-minded people communicating informally.
• You'll have a stable and competitive salary and an extensive benefits package.
• At Andersen, we have many different ways to grow. You can improve as a specialist or a manager, and all your activities will be decently rewarded.

Join us!

Локации

Belgium, France, Germany, Luxembourg