IT Support Technician

Summary

Andersen is hiring an IT Support Technician to provide technical assistance, troubleshoot IT issues, maintain reliable systems, and support daily operations across an international IT environment.

Andersen is a European pre-IPO IT company uniting over 3,500 top-class professionals. For over 19 years, we have been helping enterprises and middle-sized firms worldwide transform their businesses by creating effective digital solutions using innovative technologies.

Today, we are working with businesses from various parts of the world, including Western Europe, the USA, and Asia. Our expertise includes FinTech, Commerce, and other industries. Healthcare, Retail, Telecom, Media & Entertainment, Logistics, Travel & Hospitality.

Responsibilities

• Providing on-site IT support services to customers in the assigned location.
• Handling incoming service requests, assisting with common IT-related issues, and providing technical assistance as required.
• Working independently and ensuring a professional customer experience.

Requirements

• Practical experience in IT support, computer maintenance, or technical troubleshooting for 3+ years
• Ability to work independently and provide on-site assistance to customers.
• Proficiency in the relevant local language sufficient to communicate with customers and understand their technical issues.
• Good problem-solving and customer communication skills.
• Willingness to work as an independent contractor and accept service requests on an as-needed basis.
• Level of English – from Upper-Intermediate and above.

Desired skills

• Experience providing IT support to individual customers or small businesses.
• Experience working independently and managing customer visits.
• Strong customer service and communication skills.
• Positive customer reviews or an established profile on local service platforms.
• Flexible availability.

Reasons to join us

• Andersen cooperates with such companies as Siemens, Johnson & Johnson, AstraZeneca, BNP Paribas, Allianz, Ryanair, TUI, Verivox, Media Markt, etc..
• For the past four years, our company has been growing annually by 60–100%, and we constantly involve top-notch specialists in our team.
• Andersen has mentoring and adaptation systems for new employees, and transparent performance review and assessment systems will allow you to determine your development path and plan your growth.
• The most important thing that we value in our employees is a commitment to continuous learning. The company supports them in this and gives them access to the best educational platforms, seminars, and practices. In addition, for over 19 years, Andersen has assembled a huge knowledge base and established a robust resource management institution.
• We have been strengthening our expertise since 2007. During this time, we have formed excellent teams with streamlined processes, where you can learn something new from your colleagues every day and enjoy your work.
• We are a cool young team of like-minded people communicating informally.
• You'll have a stable and competitive salary and an extensive benefits package.
• At Andersen, we have many different ways to grow. You can improve as a specialist or a manager, and all your activities will be decently rewarded.

Join us!

Lokalizacje

USA