Backend Developer (L3 Application Support) with Italian

Summary

Andersen is hiring a Backend Developer (L3 Application Support) with Italian for a project maintaining web and mobile applications and ensuring reliable, secure digital services.

Our customer is an established automotive business operating in a European market and providing a range of distribution, commercial, and customer-focused services. It supports various aspects of vehicle sales and after-sales operations while working with a broad network of business partners. The organization continues to invest in digital transformation, cloud technologies, data-driven solutions, and cybersecurity to modernize its operations, improve customer experience, and increase overall business efficiency.

The project is focused on maintaining and enhancing mobile and web solutions for Volkswagen Group Italia. It aims to ensure application stability, security, and performance through ongoing technical support, software updates, issue resolution, and continuous improvements to support reliable digital services and business operations.

Responsibilities

• Taking L3 tickets in VGI ServiceNow within the SLA: acceptance Critical 1 h, High 2 h, Middle 4 h, Low next business day; resolution or workaround 2 h / 4 h / 8 h / next business day. The SLA clock is not reset on escalation from L1.
• Performing diagnosis: log analysis in VGI Splunk, reproduction in the test environment, code and integration analysis.
• Providing workarounds to restore service immediately, recording them in the ticket, and implementing permanent fixes afterwards.
• Implementing fixes only in VGI GitLab via Merge Request with mandatory code review; passing the pipeline quality gates (SAST, SonarQube, image scanning); handing over to QA for validation and regression testing.
• Preparing changes for VGI CAB: change description, risk assessment and rollback plan; supporting scheduled release or hotfix depending on criticality.
• Performing Problem Management: root cause analysis for critical and recurring incidents, defining corrective actions.
• Handling Major Incidents and Critical cases: following the escalation path on the Andersen side, working closely with the Delivery Manager and the VGI Project Manager until the service is stable.
• Supporting continuous software updates: regression code fixes after version and dependency updates, participating in impact analysis for major version updates.
• Updating technical documentation and the ServiceNow Knowledge Base after significant fixes.
• Providing evolutionary maintenance on VGI request, estimated and approved separately, in line with VGI technical standards and the Logging Concept.

Requirements

• Experience in commercial development and maintenance of production web applications for 3+ years.
• Strong C# and ASP.NET (including legacy ASP.NET applications) on IIS / Windows Server; Microsoft SQL Server (T-SQL, query analysis).
• Git and GitLab Merge Request workflow, GitLab CI; basic Docker.
• Dependency management (NuGet / Maven), migration of outdated libraries and frameworks.
• Log-based troubleshooting (Splunk or similar); secure coding and OWASP Top 10 awareness.
• Experience in support/maintenance under SLAs, incident and problem management (ITIL basics).
• Level of English – from Upper-Intermediate and above.
• Level of Italian – from Intermediate and above.

Desired skills

• Java experience (20% of the portfolio; Java/Spring Boot is the VGI standard for new solutions).
• TypeScript/Angular.

Other important skills for the vacancy are described in the knowledge matrix

Reasons to join us

• Andersen cooperates with such businesses as Samsung, Reuter Gruppe, T-Systems, TUI, Ryanair, Johnson & Johnson, etc. This project is just your beginning here – working with us means reliability and prospects.
• We have been strengthening our expertise since 2007. During this time, we have formed an excellent BA & SA team with streamlined processes, which now consists of more than 200 qualified analysts.
• We welcome specialists from every part of the world.
• We give our employees an opportunity to attend and participate in the company’s BA meetups, as well as offer a compensation program for international professional certificates.
• There are many different ways to grow and develop at our company. You can improve as a tech specialist or a resource manager, and all your activities will be decently rewarded.
• You will have an opportunity to take on the role of a mentor and help a group of BA/SA beginners grow.
• Our employees have access to Andersen Knowledge Base, where they can take courses in a variety of areas: the art of negotiation, PreSale & Discovery, Agile essentials, product ownership, microservice architecture, API design, SQL, AWS, GDPR, UX/UI, people management, and more.

Join us!

Lokalizacje

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, The Netherlands